Inside look at Homekeys

Even though I love to talk about the technology here at Homekeys, I would be amiss not to tell you about our operations. Our buyer services are offered for the entire state of Florida and our sellers service are currently in 26 Florida counties. We currently have over 380 active customers and we service those customers with a staff of 13 people.

If you call us most likely you will reach Ally or Yani. These two girls are amazing. They provide customer service for many of the phone calls that come in. They help out everyone they can in the office and always do it with a smile.

When it is time to work with a Homekeys Realtor then you will talk with Carlos or Vivian depending if you are a buyer or seller. Carlos works with all of our sellers. He knows how to help each customer with their individual needs. What is amazing is how he provides the personalized service with the large number of customers he handles. Vivan works with all of our buyers. Every time I walk by her desk I hear her on the phone making sure each customer is prepared and excited. She is great at working with other Realtors and scheduling all the appointments.

When a contract is presented to one of our sellers or a buyer has presented a contract then our Brokers get involved. Whether it is Jose or John, they make sure the deal gets done. They are very experienced with negotiations and closing. If there is a will, there is a way with these guys.

We are so incredibly lucky to have these people at Homekeys. They really are amazing people dedicated to making sure every customer has the best opportunity to buy or sell a home.

I know it sounds to good to be true but be aware that we have built an extensive amount of automation to make sure our CRM and other operational systems are updated from actions and events that occur during the day from the web application and the CRM itself. This has allowed our people to handle the volume, keep our CRM data clean and accurate, and give our customers the personalized service they deserve.